Free shipping on orders over $125 CADStandard shipping $25 CAD — calculated at checkoutPrices in CAD or USD — toggle at top of page15% off anything in store with code SUMMER15 — applied at checkoutHand-poured in CanadaFree shipping on orders over $125 CADStandard shipping $25 CAD — calculated at checkoutPrices in CAD or USD — toggle at top of page15% off anything in store with code SUMMER15 — applied at checkoutHand-poured in Canada

Ships across Canada & internationally · Shipping calculated at checkout

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Hand · Crafted · Candles

Legal

Shipping Policy

Last updated: July 28, 2026

Processing time

Every Candleicious product is hand-poured to order in small batches. Please allow 3–5 business days for us to make, cure, and pack your order before it ships. During sales, holidays, and new launches, processing may take up to 7 business days.

Shipping times

  • Local (Canada): 3–7 business days after shipping.
  • United States: 7–14 business days after shipping.
  • International: 10–21 business days, depending on destination and customs.

Delivery windows are estimates from the carrier and are not guaranteed. Weather, holidays, and customs can add delays.

Shipping rates

Standard shipping is a flat $25 CAD per order within Canada and to the United States, calculated in Canadian Dollars (CAD) at checkout. International orders may differ by destination and are also calculated at checkout. Enjoy free standard shipping on orders over $125 CAD (within Canada and the US), automatically applied at checkout.

Local pickup

Local pickup may be available for select orders. Once your order is ready, you will receive an email with detailed pickup instructions.

Tracking

You'll receive a confirmation email with a tracking number as soon as your order ships. If you don't see it, please check your spam folder before reaching out.

Incorrect addresses

Please make sure your shipping address is entered correctly before placing your order.

We are not responsible for:

  • Delays caused by incorrect shipping information
  • Lost packages due to incorrect addresses
  • Packages returned to sender

If a package is returned to us because of an incorrect address, additional shipping fees may apply to resend the order.

Lost, delayed, or stolen packages

Once an order has been shipped, Candleicious is not responsible for shipping carrier delays, lost packages, or stolen deliveries. If your package is marked as delivered but you cannot locate it, please contact the shipping carrier directly. However, we will do our best to help you resolve any shipping issues.

Damaged orders

If your order arrives damaged, please contact us within 48 hours of delivery and include the following:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review the issue and work toward a resolution.

Contact us

If you have any questions regarding shipping, please contact us at candleiciousca@outlook.com.