Question 1

What are your products made with?

Accepted Answer

Our candles are handcrafted using 100% premium soy wax and high-quality fragrance oils. Our reed diffusers, car diffusers, room sprays, and wax melts are carefully crafted to provide long-lasting, beautiful fragrance throughout your home and vehicle.

Question 2

Where are your products made?

Accepted Answer

All Candleicious products are handcrafted in Canada with attention to quality and detail.

Question 3

Are your products handmade?

Accepted Answer

Yes! Every Candleicious product is handmade in small batches to ensure the highest quality.

Question 4

How long do your candles burn?

Accepted Answer

Our 14 oz soy candles provide approximately 50+ hours of burn time when properly cared for.

Question 5

How do I get the best burn from my candle?

Accepted Answer

Trim the wick to 1/4 inch before each use. Allow the wax to melt to the edges during the first burn (approximately 3–4 hours). Never burn a candle for more than 4 hours at a time. Keep away from drafts, pets, and children.

Question 6

Why should I trim the wick?

Accepted Answer

Trimming the wick helps prevent soot, reduces mushrooming, creates a cleaner burn, and extends the life of your candle.

Question 7

Why is my candle tunneling?

Accepted Answer

Tunneling usually happens when the candle isn't burned long enough during the first use. Allow the wax to melt completely across the top before extinguishing.

Question 8

How do I use wax melts?

Accepted Answer

Simply place one or two wax melt cubes in your approved wax warmer. As the wax melts, it will release its fragrance throughout your room.

Question 9

How long do wax melts last?

Accepted Answer

Depending on the fragrance and warmer used, each wax melt can provide many hours of scent. Replace the wax once the fragrance has faded.

Question 10

Can I add water to my wax warmer?

Accepted Answer

No. Never add water to wax melts.

Question 11

How long do reed diffusers last?

Accepted Answer

Our 100 mL reed diffusers typically last approximately 3–4 months, depending on room temperature, airflow, and how often the reeds are flipped.

Question 12

How often should I flip the reeds?

Accepted Answer

For a stronger fragrance, flip the reeds once every 5–7 days.

Question 13

Where should I place my diffuser?

Accepted Answer

Place your diffuser in a well-ventilated area away from direct sunlight and heat sources for the best performance.

Question 14

How do I use my car diffuser?

Accepted Answer

Remove the stopper, securely replace the wooden cap, gently tip the bottle for 1–2 seconds to allow the fragrance oil to soak into the wooden lid, then hang it from your rearview mirror.

Question 15

How often should I tip the bottle?

Accepted Answer

Only when the scent begins to fade. A quick tip is all that's needed.

Question 16

Will the fragrance oil damage my car?

Accepted Answer

Avoid over-saturating the wooden lid and wipe up any spills immediately. Keep the bottle upright at all times.

Question 17

How long does a car diffuser last?

Accepted Answer

Most car diffusers last approximately 2–3 months, depending on temperature and frequency of use.

Question 18

How do I use room spray?

Accepted Answer

Shake gently before use and spray into the air throughout your room. Avoid spraying directly onto furniture, fabrics, pets, or finished surfaces.

Question 19

How long does the scent last?

Accepted Answer

Room sprays provide an instant burst of fragrance. Longevity varies depending on room size, ventilation, and fragrance choice.

Question 20

How long does it take to process my order?

Accepted Answer

Most orders are processed within 2–5 business days. During holidays and special promotions, processing times may be slightly longer.

Question 21

Do you offer local pickup?

Accepted Answer

If local pickup is available, it will appear as an option during checkout.

Question 22

Do you accept returns?

Accepted Answer

Due to the nature of our handmade products, we cannot accept returns on used items. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and we'll be happy to help.

Question 23

Are your products safe around pets?

Accepted Answer

We recommend keeping all candles, wax melts, diffusers, and room sprays out of reach of pets and children. Always use products as directed.

Question 24

Can I leave a candle burning unattended?

Accepted Answer

Never leave a burning candle unattended. Always extinguish candles before leaving the room or going to sleep.

Question 25

Do you test your products?

Accepted Answer

Yes. Every Candleicious product is carefully tested to ensure quality, performance, and customer satisfaction.

Frequently Asked Questions

General

Candles

Wax Melts

Reed Diffusers

Car Diffusers

Room Sprays

Orders & Shipping

Safety

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