Legal
Refund & Return Policy
Last updated: July 8, 2026
Overview
Every Candleicious product is hand-poured in small batches with care. We want you to love what you receive. If something isn't right, please read the policy below and reach out to us within the timelines described so we can make it right.
1. All Sales Are Final
Because our candles, wax melts, and scented products are handmade personal-care items, all sales are considered final. We do not accept general returns or exchanges for change-of-mind, scent preference, or accidental orders.
The only exception is a product that arrives damaged, defective, or incorrect — see the section below.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at candleiciousca@outlook.com with:
- your order number,
- a description of the issue, and
- clear photos of the item and, if applicable, the shipping box.
Once we review your claim we will offer a replacement of the affected item(s) or a refund to your original payment method, at our discretion. Claims made after 7 days may not be eligible.
3. Non-Returnable Items
The following are not eligible for return, exchange, or refund:
- items that have been used, burned, or opened (unless defective);
- sale, clearance, or limited-edition items;
- gift cards;
- items reported after the 7-day claim window.
4. Order Cancellations & Changes
Because we pour and pack quickly, we can only edit or cancel an order before it enters production. If you need to change or cancel an order, email us as soon as possible with your order number. Once an order has been made or shipped, it can no longer be cancelled.
5. Shipping Issues
Lost packages: If tracking shows your package as delivered but you have not received it, please check with neighbours and your local post office first, then contact us. We are happy to help investigate but we are not responsible for packages marked delivered by the carrier.
Wrong address: You are responsible for entering a correct, complete shipping address at checkout. Packages returned to us due to an incorrect address may require additional shipping fees to re-ship.
Melted product: During warm months, wax products may soften or shift in transit. Product that arrives cosmetically softened but still functional is not considered defective. Please allow the candle to cool and reset before use.
6. Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we confirm the claim. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the order was defective or incorrect.
7. Contact
Questions about your order or this policy? Email us at candleiciousca@outlook.com and we'll get back to you as soon as we can.